PAYMENT FOR REQUESTS FOR DELIVERY 1. PSA-Serbilis accepts requests for delivery within and outside the Philippines. • LOCAL REQUEST: delivery destination is within the Philippines; PHP 330.00 per copy for copy issuance of birth, marriage and death certificates, and PHP 430.00 per copy for Certificate of No Marriage Record (CENOMAR) and Certificate of No Death Record (CENODEATH). The additional PHP 30.00 serves as the Documentary Stamp Tax (Sections 173 and 188 of the Tax Code, Revenue Memorandum Order 13-2008 and Revenue Regulations No. 4-2018) per copy issued. • FOREIGN REQUEST: delivery destination is outside the Philippines; USD 20.30 per copy for copy issuance and USD 25.30 per copy for CENOMAR and CENODEATH. 2. PSA Serbilis uses the credit card payment facility of PesoPay. Unisys Managed Services Corporation will appear in the credit card statement and in the official receipt(s). 3. It is possible that the fee will be reflected in the requester's credit card statement of account before the document is received.

PAYMENT FOR REQUESTS FOR PICKUP AT PSA OUTLET 1. PSA Serbilis accepts the following requests for payment via Land Bank of the Philippines and document(s) is for pick-up at PSA outlet: Copy issuance - birth/marriage/death - PHP 155.00 Viewable Online - birth/marriage/death - PHP 130.00 CENOMAR/CENODEATH - PHP 210.00 Viewable Online - CENOMAR/CENODEATH - PHP 185.00 Online payment is not available for Viewable Online requests. Viewable Online requests must be paid at a PSA outlet. 2. PSA Serbilis uses the online payment facility of Land Bank of the Philippines. 3. It is possible that the fee will be reflected in the requester's account before the document is received.

REFUND AND CANCELLATION After payment is made, requests cancellation can no longer be accepted. PSA-Serbilis adopts a NO REFUND and NO CANCELLATION policy for all its services.

ORDER FULFILLMENT 1. Only paid requests shall be processed. 2. All certifications issued by PSA are considered rendered service. All requests submitted via PSA-Serbilis and paid through the available payment channels will undergo processing under the Civil Registry System of PSA. Thus, these constitute rendered service, whether requests result to positive issuances or certifications (negative). 3. Returned mail delivery is also considered as rendered service. This includes wrong mailing address provided by requester, resident transferred to another address, and any other related circumstances. 4. For requests to be delivered within the Philippines: 4.1 Birth Certificates: Only the following are authorized to receive birth certificates: (a) the owner of the birth certificate; (b) his/her parent; (c) his/her spouse; (d) his/her direct descendant; (e) his/her legal guardian/institution-in-charge, if minor. If the document owner is a minor, only his/her parent or guardian can receive or authorize the receipt of delivery of the birth certificate. The receiving party must present a valid ID. If the receiving party is the guardian of the document owner, a valid ID and proof/declaration of guardianship must be presented. If the receiving party is not any of the abovementioned persons, an authorization letter and the ID of the authorized person together with the receiving party's valid ID are required to be presented. 4.2 Marriage Certificates, Death Certificates, CENOMAR and CENODEATH: As per PSA Office Memorandum No. 2017-050, these documents can only be issued to: (a) the owner himself or through a duly authorized representative (b) his/her spouse, parent, direct descendants, guardian or institution legally in-charge of him/her, if minor (c) the court or proper public official whenever absolutely necessary in administrative, judicial or other official proceedings to determine the identity of a person (d) in case of the person’s death, the nearest of kin 5. For delivery destinations within the Philippines, processing and delivery of paid requests takes about three (3) to nine (9) working days after receipt of payment. For delivery destinations outside the Philippines, processing and delivery will take six (6) to eight (8) weeks after receipt of payment.